HOTEL DAY, RULES OF THE STAY
- The hotel day starts at 3 p.m. and ends at 10 a.m. In case of the stay with board, the stay starts with the meal mentioned in the confirmation. The meal hours differs depending on the type of stay.
- In case of apartments and family houses the check-in is possible in the working hours of the reception desk. The check-out is till 10 a.m.
- The Clients need to check the equipment in the apartment/ family house with the Stay Card. Signing the document means that everything is allright.
- While checking-out, the Resort has the right to check the room, apartment or family house.The Resort read the meters and controls the room, apartment or family house. On this basis , the deposit is settled. The deposit is for the damages, media, water and electricity.
- The extension of the hotel day on the departure day is possible (extra paid) when there is no further reservation.
PAYMENTS FOR THE STAY, SERVICES, DEPOSIT, PETS
- The payments need to be made in advance. The key is given to the Clients who have paid for the stay.
- The climate fee (kurtaxe) is only in cash, in advance while checking in.
- The payment for the service needs to be done in cash in advance before the service.
- Identity band on the wrist is for the safety and the confirmation of the services. The staff can refuse the service (the swimming pool, board, activities, animations) when the Clients do not have a proper-worn band. The cost of the new band is 5 PLN. The Resort may not give the band depending on the date and type of the stay.
- There may be some deposits taken for some of the equipment, including the one used on P.E. activities. The deposit is returned when the equipment is not damaged. The Clients need to pay for any damages or the loss of the equipment.
- The deposit (cash, authorization hold) is taken at the checking-in.
- The condition of the hotel credit is an authorization hold on the Client’s credit card.
- For losing or damage of the key/ pendant or swimming pool card there is a fee - 50 PLN. The loss or damage of the bathrobe costs 250 PLN, Nordic Walking poles - 200 PLN, towels - 35 PLN/ piece.
13.a. The pets are acceptable only in some rooms, family houses, apartments and after consulting the Resort. The Clients need to inform the staff about the pet while reserving a room. The Resort accepts only small, non-aggressive and quiet pet (dogs, cats) with a valid vaccination book. The Resort may charge extra for the animal and take a 300 PLN deposit. The Resort does not take any responsibilities for the pets.
13.b. The deposit is to ensure the costs of the possible damages caused by the pet. In case when the deposit is lower than the damages, the Clients need to pay the difference. The deposit is returned when everything is in order and the room does not need special cleaning.
13.c. In case of keeping the pets without the Resort consent, the Resort can stop provide services and the Clients do not have any claims.
13.d. The Clients are obligated to clean after the pet and make sure that it will not disturb other Clients. When the Clients do not follow the responsibilities, the Resort may remove them.
VALUED THINGS, ORDER AND SAFETY
- The Resort does not take any responsibilities for valued things (documents, money, financial credits instruments, valuables).
- The Resort can refuse taking valued things to store when it may pose any danger, are too valuable or takes too much space.
- The Clients need to make sure that the room/ family house/ apartment is locked every time they leave. The light and all the receivers need to be turned off.
- The Clients must not use any equipment (kettle, radiator, fire, cooking machine) that is not in the apartment, house family, room.
- The Clients must not smoke in the balcony or terrace. In case of disobedience, the Clients may be charged with a 500 PLN fine. Each member of the staff has the right to check the room/ apartment/ family house concerning smoking. Smoking is allowed only in certain area.
- All sanitaries cannot be thrown down the toilet.
- All damages, failures, faults need to be noticed as soon as possible. It is allowed that the repair is done despite the Client's presence.
- The cleaning needs to reported in working days till 11 a.m. Room cleaning (max 2 times while 7-days stay) is for free. Apartment cleaning is (max 1 time while 7-days stay) is for free. Family house cleaning is every time due 50 PLN (the Client’s requests). Every extra service is due 50 PLN.
- Apartments and family houses are adjusted to 4 people ( with sheets for each of them). In case of more people, the Resort does not guarantee the place for sleep and the sheet. In family houses there are no towels.
- In the Resort there is rubbish segregation. Please put the trash in the correct bin.
- All the equipment needs to be used according to its use.
- The Resort can refuse to check in the Client who did not paid for the previous stays or did not obey the regulations (smoking, damages, disturbing the other Guests).
- The parking lot is due unless the Resort does charge for it in certain cases. The Clients can park only in the specified non-guarded space. The Resort does not take any responsibilities for the any damages or the loss of the car.
- Before the beginning of the stay, the Clients are informed about the parking rules. There is no other possibility to use the parking lot than described in point 26,28-29. Outside the Resort there is a public parking lot.
- The Clients must not park the car on the green area. It is forbidden to wash or clean the car in the Resort area.
- The parking lot is paid in advance. The Clients can use the parking lot after being given a parking card which needs to be placed in front of the window.
ACTIVITIES, EXERCISE, SWIMMING POOL, SPA COMPLEX
- The Clients participate in any kinesthetics on their own responsibilities. The Client has to prepare proper clothes and shoes. The activities included in the stay packages cannot be changed into other services or be given to other people.
- The Resort does not provide the health service. The condition of participating in the Sanatorium, Active or Senior Stay is possible only after filling the medical survey.
- The Clients can use the swimming pool and the spa complex according to schedule hours with the use of the swimming pool card or band wrist. The use of the pool can be reduced due to any extracurricular activities, faults or limited space. Children to 10 years old can use the pool only with the presence of adults.
- Depending on the stay, the swimming pool and the spa complex is included in the price or due. All needed information is included on the website www.edenspa.pl.
- The Clients need to indisputably follow the safety regulations while using the swimming pool, spa complex or participating in activities.
- Before activities or services the Clients need to inform the staff about any recommendations and contraindications. Participating in exercises means that there are no obstacles concerning health
- The Clients need to follow instructors and physiotherapists’’ orders.
- The Clients can use the services only at the specific time and date.
- Some of the activities needs the minimal amount of reservations at certain time. The Resort has the right to cancel the stay due to little number of reservations.
- The Resort provide services according to the Resort’s standards.
- The lights-out is from 9 p.m. to 8 a.m. After 9 p.m. only Resort’s Clients with a paid stay can be in the area.
- It is forbidden to bring and eat/drink own food and drinks bought outside the Resort in the cafe and the dining room. Please do not come to cafe and dining room in bathrobes, swimming suits and jackets.
- The Clients must not smoke in the Resort.
- The receptions (main and service) are open according to information on the tables. The working hours may change.
- The invoice for the stay is given on the basis of the receipts.
- The TV is facilitated the Clients for the stay.
- Personal things left in the room/ apartment. family house are stored for one month. On the Client's’ request they can be send to a given address. The costs are covered by the Clients. In case of lack interest in lost things, they will be given to a charity.
- Barbecue is possible only in a proper place. It is forbidden to fry, boil or cook fish in the apartments and family houses.