Reservations and bank transfers

Telephone reservations are accepted at the telephone numbers listed in the Contact section.

Each of your bookings is recorded in the reservation schedule. To confirm, we contact you by phone or by e-mail to verify the terms of your stay and to agree on necessary details (type of stay, type of accommodation, price, number of days, number of guests, etc.).

Detailed terms for paying the deposit, as well as the amounts and deadlines for additional payments, are available in the stay cost calculation document and the general terms and conditions sent by e-mail. A detailed price calculation of the stay, the amount and due date for the deposit, and the amount and due date for paying the remaining balance for the entire stay should be attached to each reservation.

If the calculated deposit or the full amount for the stay is not paid by the specified deadline, the reservation will be cancelled.

Because a late bank transfer or payment order often arrives after the deadline, it is advisable to send an e-mail confirmation of payment on the day it is made.

Payments within Poland

• Payments in PLN: 26 1090 1711 0000 0001 4488 2205 (account at Santander Bank Polska).
• Payment recipient:
  EdenSpa.pl Spółka z o.o.,
  Morska St. 20A, 76-032 Mielno
• Payments by postal money order: Resort 'Eden', Morska St. 20 A, 76-032 Mielno

Attention! In the payment reference please state the exact dates of stay and the guest's first name, last name and telephone number.

Payments from abroad:

Payments in Euro account number PKO BP PL 72 1020 1068 0000 1602 0383 8034 The Euro amount is converted to PLN at the average NBP exchange rate on the day the funds are credited to the account and posted in the reservation in PLN.

BIC SWIFT: BPKOPLPW

Payment recipient:
EdenSpa.pl Spółka z o.o., Morska St. 20A, 76-032 Mielno

Please always provide the reservation number e.g. 59945

Thank you, the Eden Team

TERMS OF PARTICIPATION
in the tourist event organized by
EdenSpa.pl Spółka z o.o. with its registered office in Mielno,
at ul. Morska 20a, hereinafter referred to as the Resort

GENERAL TERMS

1. A participant of the tourist event is the person making the reservation (registering participation in the event: in person, by phone, online, by e-mail, fax, post) (Client) and any other persons indicated in the reservation by the Client.
2. The hotel day lasts from 16:00 to 10:00. For stays including meals, the stay begins and ends with the meal specified in the relevant offer and in correspondence with the resort reception. The room key is issued at 16:00. The room must be vacated by 10:00. After the Client notifies their intention to check out, the Resort may inspect the condition of the room occupied by them.
3. The scope of services specified in the offer and/or reservation confirmation (possible meals, treatments, other services) is defined in terms of content and time. Meals and services not used within the scheduled time, due to reasons attributable to the participant, are not subject to exchange for other services or any equivalent in any form – including cash.
4. Treatments at the Resort are performed by external entities. Payments for all treatments are collected at the reception, cash only – in advance, before the treatment is performed. Resort staff have the right to refuse to perform a treatment that has not been paid for in advance. Invoices/receipts for performed treatments are issued by the external entities.
5. Proof of entitlement to services purchased as part of a given event may be wristbands issued to the Client by the Resort on the day the event begins. In such case, serving meals, access to the swimming pool, the SPA complex and participation in fitness classes and other services provided at the Resort is granted only to persons wearing the appropriate wristband correctly (the wristband must be fastened on the wrist). Resort staff have the right to refuse services to persons without a wristband. Issuing a new wristband to replace one intentionally damaged by the Client is subject to a fee of 5 PLN.
6. The presence of unregistered persons is allowed only after they have been registered and their stay has been paid for. After 20:00 only registered persons with a paid stay may be on the premises.
7. Parking on the Resort grounds is possible only in designated spaces. Depending on the period of stay, parking spaces may be paid or free of charge. Parking spaces are unguarded; the Resort is not responsible for the safekeeping of the vehicle and therefore is not liable for damage to or loss of the vehicle or items inside it.
8. The Client will be informed before the start of the tourist event about the applicable parking rules for the given period. It is not possible to use the Resort parking under conditions other than those described in point 7.
9. There is a public, open parking lot outside the Resort grounds.

RESERVATIONS, PAYMENTS, DEPOSITS

1. Payments for all stays are collected in advance. The room key is issued only to Clients who have fully paid for their stay. Payment by the Client for participation in the event constitutes acceptance of these Terms of Participation.
2. Services provided at the Resort are payable in advance. For Clients who wish to use a hotel credit, a card pre-authorization will be applied at check-in.
3. Reservation of stay:
   with more than 21 days’ notice requires payment of a deposit of at least 40% of the event value within 24 hours from the date/time of booking. The remaining balance for the stay is payable no later than 21 days before the planned start date of the stay. In any case, payment and refund rules are specified in the conditions described for the particular reservation or type of stay. Reservations made less than 21 days before the start date of the planned stay require payment for the entire event in advance, within 24 hours from the date/time of booking.
4. A reservation where the value exceeds 6,000 PLN, made more than 60 days before the planned start date, requires payment of a deposit of 50% of the event value within 24 hours from the date/time of booking. Reservations less than 60 days before the planned start date require payment for the entire amount within 24 hours from the date/time of booking.
5. Telephone reservations made up to 72 hours before the planned start of the stay require full payment to the Resort’s account on the day of booking and sending proof of payment to the resort reception by e-mail (address: recepcja@edenspa.pl) in order to confirm the reservation. If confirmation of payment is not provided by 18:00 on the day of booking, the reservation will be cancelled; the Resort will inform the Client by e-mail or phone (SMS), and any potential stay may only be realized based on a new reservation and subject to room and service availability.
6. If a non-refundable offer is used – modification or cancellation of the reservation (withdrawal from the contract) is not possible. Such an offer requires payment in full at the time of booking, and the payment made is non-refundable under any circumstances and in any part.
7. On-site, the Resort may collect deposits related to the Client’s stay. A deposit secures the Resort’s claims in case of loss or damage to the Resort’s equipment or property caused by the Client. The deposit is refundable within 7 days from the end date of the Client’s stay provided no property was damaged and no loss occurred, in cash or by transfer to the account indicated in writing.
8. The Resort may waive collecting a deposit for lending some equipment to guests, such as bicycles, other sports equipment and child-friendly amenities. The Client undertakes to use the provided equipment properly and return it within the agreed time in an undamaged condition. In case of destruction, loss or damage caused by the Client, the Client is obliged to cover repair costs immediately or pay the equivalent value if the equipment is lost or beyond repair.

CANCELLATION OF THE EVENT

The Resort reserves the right to cancel the event:

1. for reasons beyond its control (decisions of government authorities, force majeure, etc.).
2. due to insufficient participant numbers. In both cases the Client will be offered another event, an event at another date or a full refund of payments made. The Resort will inform the Client about the cancellation no later than 10 days before the planned event date.

CANCELLATIONS BY THE CLIENT, SETTLEMENTS

1. The Client may withdraw from participation in the event by submitting a written statement. The date of withdrawal is considered to be: the date of receipt of the appropriate written statement (with the Client’s original signature), as well as the day following the day on which the Client failed to perform an action specified in the booking (e.g., did not make full payment) and the start date of the stay if the Client does not take part in it.
2. Deposits paid by the Client towards the reservation are non-refundable in cash. Settlement in this respect is carried out as specified in point 3.
3. The Client may transfer the reservation to another date, in which case the deposit paid will be credited to the new reservation. The new stay should take place within 60 days from the originally planned stay date. If the Client does not use the new stay within the specified period with a value not less than the original reservation value, the deposit is non-refundable.
4. If the Client, when withdrawing from the contract (cancelling the event), indicates a person who meets the participation conditions in their place before the event starts and transfers their rights to that person, and that person accepts the obligations under the contract and pays for the event covered by the Client’s contract, the Resort will refund the payments previously made by the Client.
5. If the Client cancels during the event, the Resort is entitled to charge the Client for the costs resulting from the cancellation up to the full value of the reserved stay.
6. The Client may purchase cancellation insurance on their own or use an insurance offer from the resort, but only if such an offer is available.

PERFORMANCE OF THE EVENT

1. Clients are obliged to cover costs of any damage caused by themselves or persons for whom they are responsible. If a Participant uses services during the event whose value exceeds the amount already paid for the event, the Client is obliged to pay the difference no later than the day the Participant’s event ends.
2. The Client is obliged to read and comply with the rules in force at the Resort. These rules are posted at the Resort reception and are available at www.edenspa.pl.
3. Clients wishing to participate in the fitness program conducted at the Resort must have appropriate clothing and footwear enabling safe participation. Guidance on proper clothing and footwear is provided to the Client with the reservation confirmation. Participation in classes is at the Client’s own risk. A Client who, due to ailments or illnesses, has doubts about safe participation in the recreational program should consult their doctor to determine whether there are contraindications to participation and present an appropriate medical certificate.
4. The stay packages provided at the Resort are entirely commercial and are not eligible for any systemic funding from PFRON, NFZ, MOPS, GOPS, PCPR or any other institutions. This also applies to Sanatorium Stays and Senior Packages.
5. The Resort does not provide medical or nursing care during the stay.
6. Any complaints, requests and remarks should be submitted in writing during the event to the Resort management. Complaints will be considered within 30 days from the date of submission.
7. Matters not regulated herein shall be governed by the provisions of the Civil Code.

EDEN Resort & Spa regulations in Mielno-Unieście

HOTEL DAY, STAY RULES

1. The hotel day lasts from 16:00 to 10:00. For offers with meals, the stay begins with the first purchased meal, according to the information provided to the Client in the reservation confirmation. Meal serving times vary depending on the period of stay. The room key is issued at 15:00. The room must be vacated by 10:00.
2. For stays in holiday houses and family apartments, arrival/check-in is possible during the current reception opening hours. The house/apartment must be vacated by 10:00.
3. When checking into a house/apartment the Client is obliged to check the inventory in accordance with the signed Stay Card. Signing the Stay Card is equivalent to the Client confirming the condition and quantity of the individual inventory items of the house/apartment. If shortages in the inventory are found during the stay, the Client should report this immediately to reception.
4. After the Client notifies their intention to check out, the Resort may inspect the condition of the room, apartment or house they occupy. For stays in houses/apartments – before check-out a Resort employee reads meters and inspects the inventory. On this basis the deposit is settled, including charging for utilities and possible deductions for missing or damaged equipment. The Client has the right and should participate in the handover at checkout.
5. Extension of stay (longer than the hotel day) on the day of departure is possible for an additional fee (current information available at reception) and only if the room, apartment or house is not subject to a prior reservation.

PAYMENTS FOR STAY AND TREATMENTS, ENTITLEMENTS TO SERVICES, DEPOSITS

1. Payments for the stay are settled in full in advance. The key to the room, apartment or house is issued only to Clients who have fully paid for their stay.
2. Local tax/fee is payable in cash only, in advance at check-in.
3. Payments for all treatments must be made in cash at the reception - in advance before the treatment is performed.
4. Identification wristbands serve safety purposes and confirm entitlements to purchased services. Use of the Resort’s facilities, serving meals, access to the pool and SPA complex and participation in fitness classes, animations and other services provided at the resort is granted only to persons wearing the appropriate wristband correctly (the wristband must be fastened on the wrist). Resort staff have the right and duty to refuse services to persons without a wristband. Issuing a new wristband to replace one intentionally destroyed/removed by the Client is subject to a fee of 5 PLN. The Resort reserves the right to refrain from issuing wristbands at selected times or for certain types of stays.
5. The reception may collect deposits for renting certain equipment, including that used as part of the fitness program. The deposit is refundable upon return of the equipment in an undamaged technical condition. The Client undertakes to use the provided equipment properly and return it within the agreed time in an undamaged condition. In case of destruction, loss or damage caused by the Client, the Client is obliged to cover the repair costs immediately or pay the equivalent value if the equipment is lost or beyond repair.
6. A deposit (in cash or by pre-authorization of a credit card) is also collected before the start of stays in houses or apartments.
7. The condition for using hotel credit is a pre-authorization on the Client’s credit card.
8. A fee of 50 PLN applies for loss/destruction of a key and/or key fob to the room/house/apartment or access card to the pool area. Loss/destruction of a bathrobe – fee 200 PLN, loss/destruction of Nordic Walking poles – fee 180 PLN, loss/destruction of a towel – fee 35 PLN/each. Fees for possible damage to a bicycle and other equipment are subject to individual valuation.

VALUABLES, ORDER AND SAFETY

1. The owner of the resort is responsible for valuables (documents, money, securities, jewelry) only when they have been handed over for safekeeping.
2. The owner of the resort may refuse to accept valuables for safekeeping if they threaten safety, are of too high value or take up too much space.
3. Each time when leaving the room/apartment/house, the Client should ensure that doors and windows are properly closed and that lights and unnecessary electrical appliances are switched off.
4. Use of stoves, heaters, kettles, heating elements, cooking machines and similar devices not provided as equipment in rooms, houses and apartments is prohibited.
5. Smoking tobacco or using open flame is prohibited in all rooms on the Resort grounds as well as on balconies and terraces. Persons who do not comply with this ban will be charged a contractual penalty up to 500 PLN for each additional cleaning and repainting of the room/apartment/house resulting from breach of this ban. An authorized Resort employee has the right to inspect the room/apartment/house for compliance with the smoking and open flame ban in case of staff observations, remarks or complaints from other guests, etc. Smoking is allowed only in designated outdoor areas.
6. Hygienic waste must not be flushed down toilets.
7. Any failures and defects should be reported to the reception immediately after they are noticed. Repairs may be carried out during the Client’s absence from the room/house/apartment after prior notification of the Client and with their consent.
8. Room and apartment cleaning should be requested at the hotel reception on working days (Monday to Friday) by 11:00. Room cleaning is provided at most once for every 7-day stay; additional cleaning is charged 50 PLN per cleaning. Cleaning of houses (during the stay) is charged 100 PLN per cleaning upon Client request. Apartment cleaning is provided free of charge once for every 7-day stay; additional cleaning is charged 100 PLN per cleaning.
9. Houses and apartments contain 4 sleeping places and 4 sets of bed linen. Additional persons accommodated are not provided with extra beds or bed linen. Towels are not included in the house equipment.
10. Waste should be disposed of only in designated containers. Waste subject to segregation should be placed in appropriately marked bins.
11. All equipment in the room/house/apartment should be used according to its intended purpose.
12. The Resort may refuse to accept a Client again who during previous stays: failed to pay required fees, grossly violated the regulations (including, in particular, the smoking ban), caused damage to the Resort’s property or guests, or caused injury to guests, Resort staff or other persons on the premises, or otherwise disrupted the stay of guests or the operation of the Resort.

CARS

1. Parking on the Resort premises is possible only in places designated by the Resort staff. Parking spaces are paid and unguarded; the Resort is not responsible for safekeeping the vehicle and therefore is not liable for damage to or loss of the vehicle or items inside it.
2. The Client is informed before the start of the stay about the applicable parking rules for the given period and offer. It is not possible to use the Resort parking under conditions other than those indicated in point 4. Outside the Resort there is a public parking lot.
3. Parking on green areas and washing or cleaning cars on the premises is prohibited.
4. Parking spaces are paid in advance. The condition for using a parking space on the Resort grounds is issuance of a parking card by reception, one part of which should be placed visibly under the car’s windshield.

FITNESS CLASSES, STAY PROGRAMS, POOL, USE OF TREATMENT FACILITIES

1. Participation in fitness classes and use of treatments is at the Client’s sole responsibility. The Client is obliged to equip themselves with appropriate footwear and clothing for participation in specific classes. Classes and treatments included in stay packages are not exchangeable for other services and cannot be transferred to other persons.
2. The Resort does not provide nursing or medical care during the stay. A completed Medical Questionnaire is a condition for use of Sanatorium Stay, Active Package or Senior Package.
3. Entry to the pool and SPA complex is during designated hours and only on the basis of an electronic access card or a correctly worn identification wristband. Pool and SPA access time may be limited due to the recreational program, breakdowns and technical inspections, group reservations and current availability related to safety rules and pool regulations. All children under 10 may use the pool only in the presence of an adult guardian.
4. Depending on the purchased stay offer, access to the pool and SPA may be included in the price of the stay or payable additionally.
   Information on this is included in the price lists and offer descriptions on www.edenspa.pl.
5. Safety rules must be strictly observed when using the pool, fitness classes and recreational and rehabilitation equipment. Hygienic recommendations must be followed before entering the pool, using the treatment facilities or using recreational and rehabilitation equipment.
6. Before starting recreational classes or undergoing treatments, clients must inform staff about individual medical recommendations or contraindications. Beginning participation in classes or undergoing treatments by the Client constitutes their confirmation that their health condition allows safe participation in the program. Completion of the medical questionnaire is a condition for using treatments, the fitness program and diet.
7. During recreational classes and use of recreational and rehabilitation equipment, the instructions of instructors, lifeguards, physiotherapists and staff operating the treatment facilities must be followed.
8. The Client is obliged to use treatments and attend classes at the times allotted to them.
9. Some stay programs and group classes require a minimum number of reservations for a given stay and date. The Resort reserves the right to cancel a stay or group classes in case of insufficient registrations.

OTHER

1. The Resort provides services in accordance with its standard.
2. Quiet hours are from 21:00 to 07:00. After 21:00, only registered guests with a paid stay may be on the premises.
3. There is an absolute ban on bringing and consuming alcohol, beverages and other food products purchased outside the Resort in the café and dining room. For sanitary reasons, there is an absolute ban on taking any meals or food products out of the dining room. Please do not stay in the dining room and café in swimwear, bathrobes or outer garments.
4. There is a total, absolute ban on smoking tobacco products throughout the Resort. Failure to comply with the smoking ban in prohibited areas will result in a penalty of 500 PLN.
5. The hotel reception is open during the hours indicated on current notices posted on information boards at the Resort. The treatment facility reception is open at designated hours according to posted information. Temporary changes to the opening hours of both receptions are allowed.
6. Invoices are issued based on prior notification (before payment, provide the company VAT number or the details of the individual for the invoice).
7. The television set is made available to the Client free of charge for private use during the stay, and the Client borrows the television set for their own personal use for the duration of the stay.
8. Pets are accepted to a limited extent – only after prior arrangement each time. The Resort accepts only small, non-aggressive and quiet animals with a valid vaccination record. A fee for the pet’s stay and a deposit applies. Pets are accepted only in holiday houses and Scandinavian apartments.
9. Personal items left by clients in rooms/apartments/houses or on the Resort grounds will be stored by the Resort for 1 month. At the Client’s request they may be sent to an address indicated by the Client. Shipping costs are borne by the Client. If there is no contact or instruction from the Client within 1 month from the departure date, the left items will be donated to charity.
10. Barbecuing is only allowed in a designated area. Any thermal processing of fish in houses or apartments is prohibited. Use of personal heaters, gas or electric stoves in houses, rooms or apartments is prohibited. Regulatory penalty 500 PLN.

HOTEL DAY, STAY RULES

1. The hotel day lasts from 15:00 to 10:00. For offers including meals, the stay begins with the first purchased meal, according to the information provided to the Guest in the reservation confirmation. Meal serving times vary depending on the date of stay. The room key is issued at 15:00. The room must be vacated by 10:00.
2. For stays in cottages and family apartments, check-in/accommodation is possible during the current reception hours of the resort. The cottage/apartment must be vacated by 10:00.
3. When checking into a cottage/apartment, the Guest is obliged to check the inventory in accordance with the signed Stay Card. Signing the Stay Card is equivalent to the Guest confirming the condition and quantity of the individual items of the cottage/apartment inventory. If any deficiencies in the inventory are found during the stay, the Guest should report this immediately to reception.
4. After the Guest notifies their intention to check out, the Resort may inspect the room, apartment or cottage occupied by them. In the case of a stay in a room, cottage/apartment – prior to check-out, a Resort employee reads the meters and inspects the condition of the inventory. On this basis the security deposit is settled, including charging for utilities and possible deductions for missing or damaged inventory. The Guest has the right and should participate in the handover at check-out.
5. Extending the stay (longer than one hotel day) on the day of departure is possible for an additional fee (current information available at reception) and only if the room, apartment or cottage is not subject to a prior reservation.

PAYMENTS FOR STAY AND TREATMENTS, ENTITLEMENTS TO SERVICES, DEPOSITS, PETS

1. Payments for the stay are to be made in full in advance. The key to the room, apartment or cottage is issued only to Guests who have fully paid for their stay.
2. The local/tourist tax is payable only in cash, in advance at check-in.
3. Payments for all treatments must be made in cash at reception – in advance before the treatment is performed.
4. Identification wristbands serve security purposes and confirm entitlements to purchased services. Use of the Resort’s infrastructure, serving of meals, access to the pool and SPA complex and participation in exercise classes, animations and other services provided at the resort is allowed only for persons wearing a correctly fitted wristband (the wristband must be fastened on the wrist). Resort staff have the right and duty to refuse service to persons without a wristband. A fee of 5 PLN applies for issuing a new wristband to replace one intentionally damaged/removed by the Guest. The Resort reserves the right to discontinue issuing wristbands on selected dates or for certain types of stays.
5. Deposits may be collected at reception for the rental of certain equipment, including equipment used as part of movement/exercise programs. The deposit is refundable upon return of the equipment in an undamaged technical condition. The Guest undertakes to use the provided equipment properly and to return it by the specified time in an undamaged condition. In the event of destruction, loss or damage to the equipment due to the Guest’s fault, the Guest is obliged to promptly cover the cost of repair or to pay its equivalent value if the equipment is lost or beyond repair.
6. A deposit (in cash or via pre-authorization of a credit card) is also collected before the start of a stay in cottages or apartments.
7. The condition for using hotel credit is a pre-authorization on the Guest’s credit card.
8. A fee of 50 PLN applies for loss/destruction of the key and/or key fob to the room/cottage/apartment or access card to the pool area. Loss/destruction of a bathrobe – fee of 250 PLN, loss/destruction of Nordic Walking poles – fee of 200 PLN, loss/destruction of a towel – fee 35 PLN per piece. Fees for possible damage to bicycles and other equipment are subject to individual valuation.
9. Fees
   1. Pets are accepted by the Resort in a limited scope – only in designated rooms, cottages and apartments after each prior arrangement with the Resort. The planned stay of a pet must be reported at the time of booking and the Resort’s consent for this stay must be included in the reservation confirmation. The Resort accepts only small, non-aggressive and quiet domestic animals (cats and dogs) with a valid vaccination record. An additional fee is charged for the pet’s stay (amount specified in the price list) and a deposit of 300 PLN, payable in the manner specified in item 11. The Resort bears no responsibility for the pet.
   2. The deposit secures claims for damages caused by the pet. The deposit is subject to settlement; if it does not cover the damage, the Guest is obliged to top it up. The deposit will be returned unless the animal caused damage, in particular soiling or contamination by the animal in the premises provided to the Guest in connection with the stay that requires non-standard cleaning, and the cost to remediate such damage exceeds the amount of the deposit.
   3. If animals are kept on the Resort premises without the Resort’s prior consent, the Resort is entitled to cease providing services to the Guest, and if this right is exercised the Guest has no claims.
   4. The Guest is obliged to clean up after the pet and to ensure the pet does not disturb other guests. If it turns out that the Guest does not fulfill this obligation or the pet does not meet the requirements specified in item 13.a (third sentence), the Resort has the right to demand removal of the pet from the premises.

VALUABLE ITEMS, ORDER AND SAFETY

1. The resort owner is responsible for valuable items (documents, money, securities, jewelry) only when they have been handed over to him for safekeeping.
2. The resort owner may refuse to accept valuable items for safekeeping if they threaten safety, are of too high a value or take up too much space.
3. Each time leaving the room/apartment/cottage, the Guest should ensure that doors and windows are properly closed and that lights and unnecessary electrical appliances are turned off.
4. It is forbidden to use stoves, heaters, kettles, heating elements, cooking appliances and similar devices in rooms, cottages and apartments if they are not part of the equipment.
5. Smoking tobacco or using open flame is prohibited in all premises on the resort grounds as well as on balconies and terraces. Persons who do not comply with this ban may be charged a contractual penalty of 500 PLN for each such case, regardless of additional cleaning or repainting costs of the room/apartment/cottage resulting from breaching this ban. An authorized Resort employee has the right to inspect the room/apartment/cottage for compliance with the smoking and open flame ban in case of staff observations, remarks or complaints from other guests, etc. Smoking is permitted only in the designated outdoor area of the resort.
6. Hygienic waste should not be thrown into toilets.
7. All failures and defects should be reported to reception immediately after they are noticed. Repairs may be carried out during the Guest’s absence from the room/cottage/apartment after informing the Guest in advance and with their consent.
8. Requests for cleaning rooms and apartments should be reported to hotel reception on working days (Monday to Friday) by 11:00. Room cleaning is provided up to twice per each 7-day stay; additional cleaning is available for a fee of 50 PLN per cleaning. Cottage cleaning (during the stay) is available for a fee of 50 PLN per cleaning – upon the Guest’s request. Apartment cleaning is provided once free of charge per each 7-day stay; additional cleaning is charged at 50 PLN per cleaning.
9. Cottages and apartments contain 4 sleeping places and 4 sets of bedding. Additional persons accommodated are not provided with beds or bedding. Cottage equipment does not include towels.
10. Waste must be deposited only in designated containers. Recyclable waste should be placed in appropriately marked bins.
11. All equipment in the room/cottage/apartment should be used in accordance with its intended purpose.
12. The Resort may refuse to re-admit a Guest who during previous stays: failed to pay required fees, grossly violated the regulations (including the smoking ban), caused damage to resort property or to guests, or bodily harm to guests, resort employees or others on the premises, or otherwise disrupted the stay of guests or the operation of the resort.

CARS

1. Parking on the resort grounds is possible only in spaces designated by Resort staff. Parking spaces are paid (unless the Resort does not charge fees for this in a given period) and unguarded; the Resort is not responsible for safekeeping the vehicle and therefore is not liable for damage to or loss of the vehicle or items inside it.
2. Before the start of the stay the Guest is informed about the parking rules in force for the given period and the given offer. It is not possible to use the resort parking on terms other than those specified in items 26 and 28–29. There is a public, general-access parking lot outside the Resort grounds.
3. Parking on green areas and washing or cleaning cars on the premises is prohibited.
4. Parking spaces are paid in advance. The condition for using a parking space on the Resort grounds is issuance by reception of a parking card, one part of which should be placed in a visible location under the vehicle’s windshield.

PHYSICAL ACTIVITIES, STAY PROGRAMS, POOL, USE OF TREATMENT FACILITIES

1. Participation in physical activities and use of treatments is at the Guest’s sole responsibility. The Guest is obliged to equip themselves with appropriate footwear and clothing for participation in specific activities. Classes and treatments included in stay packages are not exchangeable for other services nor transferable to other persons.
2. The Resort does not provide nursing or medical care during the stay. The condition for using a Sanatorium Stay, Active Package or Senior Package is completion of a Medical Questionnaire.
3. Entry to the pool and SPA complex takes place at designated times and only with an electronic access card or a properly fitted identification wristband. Time for using the pool and SPA complex may be limited due to recreational program schedules, breakdowns and technical inspections, group reservations and current availability of places related to safety rules. Detailed pool rules are specified in the Pool Regulations, which should be reviewed in advance. All children up to age 10 may use the pool only in the presence of an adult guardian.
4. Depending on the purchased stay offer, access to the pool and SPA complex is either included in the stay price or payable additionally. Information on this is contained in stay price lists and in the offer descriptions on www.edenspa.pl.
5. Safety rules must be strictly observed when using the pool, exercise classes and recreational and rehabilitation equipment. Hygienic requirements must be followed before entering the pool, using the treatment facilities or using recreational and rehabilitation devices.
6. Before starting recreational activities or undergoing treatments, Guests must inform staff of any individual recommendations or medical contraindications. Beginning participation in activities or undergoing treatments by the Guest is tantamount to confirming that their health condition allows safe participation in the program. Completion of a medical questionnaire is a condition for using treatments, exercise programs and diet services.
7. During recreational activities and use of recreational and rehabilitation devices, instructions from instructors, lifeguards, physiotherapists and staff operating the treatment facilities must be followed.
8. The Guest is obliged to use treatments and attend classes at the times assigned to them.
9. Some stay programs and group classes require a minimum number of bookings for a given stay in a given period. The Resort reserves the right to cancel a stay or group classes in case of insufficient registrations.

OTHER

1. The Resort provides services in accordance with its standard.
2. Quiet hours are from 21:00 to 08:00. After 21:00 only persons staying at the facility with a paid stay may be on the premises.
3. There is an absolute ban on bringing and consuming alcohol, beverages and other food products purchased outside the resort in the café and dining room. For sanitary reasons there is an absolute ban on taking any meals or food products out of the dining room. Please do not stay in the dining room or café in swimwear, bathrobes or outer garments.
4. There is a total, absolute ban on smoking tobacco products throughout the Resort grounds.
5. Hotel reception is open at the hours indicated on current notices posted on information boards at the resort. The treatment facility reception is open at designated hours according to posted information. Periodic changes to the opening hours of both receptions are permitted.
6. Invoices are issued only based on receipts from the cash register (the Guest should keep receipts until the end of the stay).
7. The television set is provided to the Guest free of charge for private use during the stay; the Guest borrows the television set for personal use for the duration of the stay.
8. Personal items left by Guests in rooms/apartments/cottages or on the Resort premises will be stored by the Resort for 1 month. At the Guest’s request they may be sent to the address provided by the Guest. Shipping costs are borne by the Guest. If there is no contact or instructions from the Guest within 1 month from the departure date, the left items will be donated to charity.
9. Barbecuing is allowed only in designated areas. Any thermal processing of fish in cottages or apartments is prohibited.

We also inform you that the Eden Resort reserves the right to secure payments for the stay and other ordered services in cash or by credit card (it is necessary to have a valid credit card with you – a card with embossed characters and the CVV/CV2/CID code on the back). To secure payment, the customer gives a statement consenting to charging the credit card for the value of ordered services.

Room, cottage or apartment keys are issued only to persons who have fully paid for their stay.